Contact IT Support
Need assistance with our ERP system? Our IT support team is here to help with any technical issues, questions, or training needs.
How to Reach Us
Email Support
For non-urgent issues and detailed requests
Response time: 1-2 business days
Phone Support
For urgent issues requiring immediate assistance
Available: Mon-Fri, 8 AM - 6 PM
Our Support Teams
User Support
Assistance with system navigation, features, and general usage.
- • Account access issues
- • Feature explanations
- • Basic troubleshooting
- • User guide assistance
- • Password resets
Technical Support
Help with technical issues, system errors, and performance problems.
- • System errors
- • Performance issues
- • Integration problems
- • Data import/export
- • Browser compatibility
Security Team
Report security concerns, access issues, and compliance questions.
- • Suspicious activity
- • Access violations
- • Data breaches
- • Compliance questions
- • Security training
Common Issues & Solutions
Login Problems
Forgot Password:
Use the "Forgot Password" link on the login page or contact IT support.
Account Locked:
After 5 failed attempts, your account will be locked for 30 minutes.
Access Denied:
Contact your manager or IT support to verify your access permissions.
System Performance
Slow Performance:
- • Clear your browser cache
- • Try a different browser
- • Check your internet connection
- • Close unused tabs
Error Messages:
- • Note the exact error message
- • Try refreshing the page
- • Check if others are experiencing issues
- • Report to IT with screenshots
Data Not Saving:
- • Check your internet connection
- • Verify you have edit permissions
- • Try saving smaller batches of data
- • Contact IT if issues persist
Self-Help Resources
IT Support Portal
Access our comprehensive support portal for knowledge base articles, FAQs, and troubleshooting guides.
Training Videos
Watch step-by-step video tutorials on using our ERP system features and best practices.
User Guides
Download comprehensive user manuals and quick reference guides for all system modules.
Community Forum
Connect with other users, share tips, and get answers from our community of experienced ERP users.
Our Office Locations
Headquarters
Address:
Evaluna Business Park
123 Tech Avenue, Suite 500
Innovation City, ST 12345
Contact:
Phone: (555) 123-4567
Fax: (555) 123-4568
IT Support:
Ext. 1500 (Internal)
support@evaluna.com
Regional Office
Address:
Evaluna Tech Center
456 Innovation Drive
Business City, ST 67890
Contact:
Phone: (555) 234-5678
Fax: (555) 234-5679
IT Support:
Ext. 1501 (Internal)
regional-support@evaluna.com
Need Immediate Assistance?
Our IT support team is available to help with any issues you're experiencing. Don't hesitate to reach out for prompt assistance.